Support
Questions, billing, your data, or your account — here is how to reach us and what you can do yourself.
Contact us
- • Email hello@lifetimed.app — we reply within two business days. Include the device you use (iPhone, iPad, web) and, for sync questions, the email you signed in with.
- • Never send passwords or payment details by email. We will never ask for them.
Subscriptions and billing
- • iPhone and iPad: subscriptions bought in the app are billed by Apple. Manage, cancel, or request a refund in Settings › Apple Account › Subscriptions, or at apps.apple.com/account/subscriptions.
- • Web: subscriptions are billed by Stripe. Open Settings › Subscription in the app and choose Manage to reach your billing portal.
- • Bought on another platform? Sign in with the same account and use Restore Purchases on the plan screen; your access follows your account.
Your data
- • Lifetimed is local-first: your entries live on your device. Cloud Backup & Sync is optional and end-to-end encrypted.
- • Export everything at any time from Settings › Export, with or without a subscription.
- • Read the Privacy Policy for what we store and which services we use.
Delete your account
- • In the app: Settings › Account › Delete Account. This permanently removes your account, cloud backups, and synced data.
- • Deleting your account does not cancel an App Store or Google Play subscription — cancel it in your device's subscription settings first.
- • Locked out? Email hello@lifetimed.app from the address on the account and we will delete it for you.